SHIPPING POLICY

We offer store pickup as a delivery option from our store in Petervale Centre, Bryanston, Johannesburg. Our standard shipping in Gauteng province is a flat rate of R92 with delivery time between 1-3 days. Our standard shipping for other provinces (Eastern Cape, Free State, Limpopo, Mpumalanga, Northern Cape, Kwazulu-Natal, North-west, and Western Cape) is a flat rate of R100 with delivery time between 2-5 days.

We do not offer international shipping.

RETURN & EXCHANGE POLICY

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Autum purchase, we realize that you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 7 days of your receipt date for a refund.

  • Merchandise must be in its original, unopened, and unused condition.

  • We regret that we do not refund original shipping costs with the return.

  • Please note on the front side of your receipt or packaging slip the reason for your return.

  • Please mail your return to Autum, Petervale Centre, Shop 8, Corner Cambridge Road & Frans Hals Street.

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased at Autum only up to 30 days after the original purchase.

  • You will be responsible for the return shipping & handling charges, which will not be refunded.