Frequently asked questions
WHAT DOES IT MEAN THAT AUTUM PRODUCTS ARE NATURAL?
The products sold at Autum are free from harmful ingredients. They are mostly naturally-occurring and derived from premium, traceable sources.
DOES THIS MEAN THAT AUTUM PRODUCTS ARE ORGANIC?
Organic is a term used in relation to food, to identify food that is free of chemical fertilisers, genetic-modification and additives such as preservatives and colourings. Increasingly, the term “organic” is being applied to skincare, though the definition for “organic” skincare is vague. Autum's guarantee however, is that our plant-based products all do not contain mineral oil, parabens, fillers, and artificial colourants.
DO AUTUM PRODUCTS CONTAIN SYNTHETIC PRESERVATIVES?
The AELØ products are free of synthetic preservatives, fillers, colourants and synthetic fragrances as well as parabens and mineral oil.
WHAT IS THE PRODUCTION ORIGIN OF AUTUM PRODUCTS?
Autum products are all locally manufactured in South Africa.
ARE AUTUM PRODUCTS HYPO-ALLERGENIC?
AELØ products are plant and nature-derived, and are created to be as gentle on and nourishing to the scalp, as possible. Allergic reactions are rare. It is however possible to be allergic to almost anything, including naturally-occurring substances and matter. If you suspect sensitivity to an ingredient, please conduct a patch test first, on a small area of your skin.
ARE AUTUM PRODUCTS TESTED ON ANIMALS?
All products sold at Autum are not tested on animals.
ARE AUTUM PRODUCTS VEGAN-SAFE?
Products sold at Autum largely use plant-derived ingredients.
I’D PREFER TO SHOP IN-STORE, WHERE IS AUTUM LOCATED?
Autum is located in Johannesburg, South Africa. Its full address is: Petervale Centre, 28 Frans Hals Street, Petervale, Bryanston.